2008-2009 Florida Community College at Jacksonville Catalog
Information Technology Technician (Desktop Support) (6945)
The Networking Services Technology program is for individuals interested in beginning or advancing a career in computer/network support. Computer and network support work involves installing, configuring, repairing, and managing computer and network hardware and software. It requires both hands-on skills and knowledge of theory and concepts. Because network technology is constantly changing and evolving, learning in this field never ends. The emphasis of the program is on teaching students a broad base of skills and knowledge in network and systems administration while also allowing the flexibility for students to pursue individual interests and specialties. With the ever-changing demands of the technology job market, this broad background and flexibility increases career opportunities available to graduates.
There are five options within this program:
- Networking Services Technology (Network Support) A.A.S. Degree (A156)
- Information Technology Technician (Desktop Support) Technical Certificate (6945)
- Information Technology Management (Systems Administrator) Technical Certificate (6946)
- Computer Forensics Technician Technical Certificate (6947)
- Advanced Network Support Technician Technical Certificate (6948)
Students may choose to pursue an A.A.S. degree and earn technical certificates while completing the requirements for the degree, or pursue one or more certificate programs to develop or upgrade their skills in a particular field. Contact an advisor or counselor to determine the career education path that is best for you.
Information Technology Technician (Desktop Support)
Desktop support work involves installing, configuring, repairing, and managing computer hardware and software. In this program you gain the basic skills and knowledge required to work as an entry-level computer technician or desktop support specialist.
All courses in this technical certificate are also included in the Information Technology Management (Systems Administrator) technical certificate and the Networking Services Technology (Network Support) degree. This means that you have the option of applying all the coursework completed in this program toward a more advanced technical certificate and an associate degree.
Career Opportunities, Rapid Placement
FCCJ is the regional resource for employers in every type of technology. Our partnerships with Cisco Systems, Dell, IBM, Microsoft, Oracle and Sun Microsystems provide career connections. An FCCJ intranet site posts jobs targeting our students. Graduates are regularly employed by CSX, JEA, Blue Cross Blue Shield, the City of Jacksonville, Medtronic, Mayo Clinic and other regional employers including the government and military.
There is a current need for about 100,000 IT desktop support specialists, and that demand should double over the next five years. Starting salaries for Jacksonville average $32,000-35,000; the Florida average is $36,784 and the national average is $39,110.
Certification and Licensing
Upon completion of this program, students will be prepared to pursue industry recognized certifications such as CompTIA’s A+ Microcomputer Technician certification and Microsoft’s Certified Professional (MCP) certification.
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Total Contact Hours: 12